Doug Shawcross, MD of Anglia Freight shares his thoughts on 2017 and what he thinks 2018 has in store for Anglia Freight and the logistics industry.
Was 2017 a good year for Anglia Freight?
Anglia Freight enjoyed another year of impressive growth with company turnover up 22% for the third year running. We have welcomed on board several significant new customers and have enjoyed seeing our existing customers grow from strength to strength. With this we have also welcomed seven new positions into the company, ranging from additional drivers to strengthening our Customer Service and Transport teams.
What were the highs?
One of the highs would have to be winning the Palletline ‘Service Award’ as part of Palletline’s 25th Anniversary celebrations earlier in the year. We’ve also successfully rolled out our Anglia Freight Vision and Values, which have been positively embraced and integrated by the team. You can find out more by visiting our ‘About Us‘ page on our website.
What were the lows?
We’d been itching to get our Vision and Values presented to staff and it was frustrating that this took a while to get right. However, we’re glad we did it in the end, it just meant we had to sit on our hands for a bit!
Like many other hauliers we’ve spoken to, there are some industry challenges around fuel price increases, skilled staff shortages and uncertain economic times. On the whole, we’ve dealt with these quite well by improving efficiencies and working as a team to ensure ‘it’s business as usual’ for our customers. We did find the beginning of 2017 sluggish, which seemed to reflect the nervous ‘wait and see’ mood of the country at the time. Luckily, this didn’t last long and as soon as things started hotting up and got going, we’ve not looked back since.
What top 3 things did you learn as a business?
1. We exist to realise and inspire potential to enrich people’s lives. This sentiment is now part of our Vision and Values.
2. We know that we deliver exceptional customer service, but it was great to have this validated by winning the Palletline ‘Service Award’. We must be doing something right!
3. We have outstanding people working for us that have thrived under the challenging conditions presented by our growth. I would like to thank the staff who showed enormous dedication when there quite literally seemed to be not enough hours in the day but somehow made it happen.
What are you going to do better?
We have some big plans to ensure our customers continue to get the best customer service and highest service levels in our industry. All we can say is…watch this space!
In 3 words, sum up what 2017 meant for Anglia Freight
What are the top 3 big things happening for Anglia Freight in 2018?
1. It’s our 25th Anniversary! We are sure to be celebrating in style!
2. We are currently working on some very exciting IT improvements with our Palletline network and other providers that will enhance efficiencies and ensure peace of mind for our customers.
3. With buoyant volumes expected to continue, we will carry on resourcing and enhancing our processes to keep continuity and service levels high.
What do you think will be the challenges for Anglia Freight in 2018?
There is still uncertainty over the BREXIT negotiations, so we’ll see where these go. However, the biggest challenge is going to be recruiting the right skilled staff and ensuring we can help them progress their careers for the future.
What are the big things to look out for within the freight industry?
With Innovation at the forefront of our mind, we are always keen to look out for new technology that could help improve our processes as well as where progress within the industry is headed.
Give me 3 words that illustrate what we will see from Anglia Freight in 2018
3. (Exceptional) Service!