Ask any haulier about the prospect of changing their Transport Management System (TMS) – and they will probably go very pale. It is an enormous undertaking and, if not managed well, can wreak havoc with your logistics operation. So much is at risk given the platform controls nearly all aspects of business; resource planning, routing of vehicles, order creation, invoicing, pallet tracking, proof of delivery, customer communication … the list goes on. When we were selecting our platform provider, we knew we had to bring all these variables together in beautiful harmony to ensure the system was fit for purpose for our team, whilst also providing best-in-class functionality for our customers.
We only went and did it!
When we signed on the dotted line with Qargo, we didn’t just sign up for an ‘off-the-shelf’ package. Instead, we joined an exciting partnership with an exceptional team of developers. Together, we have designed, tested, created and rolled out an IT platform that is, without doubt, sector-leading. In the run up to ‘Going-Live’, we collectively spent over 2,500 hours within the Qargo-Verse in a sandbox test environment, where we experimented with over 5000 non-live consignments.
Thanks to all the hard work that went into the 10-month development phase – the ‘Go-Live’ experience was, dare we say it, painless! We knew what to expect and when. The preparation enabled us to deploy the plan precisely. When we entered what Qargo refer to as the “Critical Care Phase” during the ‘Go-Live’ transition, the Qargo team were on site with us, and a team of platform developers were working 24/7 behind the scenes to set our systems up as we needed.
The Go Live experience – Seamless Deployment
Within less than 24 hours of ‘Going-Live’, we had over 1000 consignments booked on the new Qargo TMS, with API integrations flowing with customers and partners as well as full cross dock functionality and driver application. Everything just works! Our teams within the office, the yard and our drivers really love the intuitive way the software delivers solutions.
A few years ago, AI-supported job entry and full fleet route optimisation was a dream. Now it’s our reality and we love it.
Thank you Qargo!