In effect from Monday 4th September 2023


  1. Insurance
  2. Hazardous Freight
  3. Customer Accounts
  4. Payment Terms
  5. Fuel Surcharge
  6. Cancellation Charges
  7. Quote Rates and Validity
  8. Invoice Queries
  9. Container Port Collections
  10. Freight Presentation
  11. Data Protection
  12. Booking & Cut Off Times
  13. Away Collections (3rd Party Collections)
  14. Freight Collection
  15. Freight Delivery Window
  16. Nature of Delivery
  17. Amendments to Bookings & Cancellations
  18. ETA Provision
  19. POD Provision
  20. Booking In
  21. Customer Paperwork Usage
  22. Customer Contact
  23. Demurrage
  24. Health & Safety of Customers and their Clients during Deliveries
  25. AMAZON Deliveries
  26. Sainsbury’s Deliveries
  27. Deliveries to the Republic of Ireland
  28. Palletline European Deliveries
  29. Stand Trailers
  30. Conditions of Storage
  31. Storage Account
  32. Warehouse Opening Hours
  33. Warehouse Management System
  34. Storage Information
  35. Goods In
  36. Goods Out
  37. Anglia Freight Transport
  38. Invoicing & Charges


General Trading Terms

Anglia Freight Ltd undertakes logistics and storage services under the following terms and conditions:

  • RHA Terms and Conditions of Storage 2020
  • RHA Terms and Conditions of Carriage 2020
  • BIFA 2005A and CMR terms
  • ADR – The European Agreement concerning the International Carriage of Dangerous Goods by Road

1. Insurance

1.1    All transactions are undertaken in accordance with the Road Haulage Association’s Terms and Conditions of Carriage and Storage, version: 2020 Edition. A full version of the RHA terms document is available on our website and hard copies are available upon request. Our Goods in Transit (GIT) liability for all UK road movements is subject to RHA terms which limits the liability to £1.30GBP per kilo. Our liability for all UK warehousing claims is subject to RHA which limits the liability to £100.00 GBP per tonne.

1.2    Insurance claims must be formalised in writing through an ‘Intent to Claim’ within 24 hours of delivery to to be eligible for the claim to progress. Full details of the claim must then be submitted within 7 working days. Claims that fall outside of these times will be considered at the discretion of the Company.

1.3    Anglia Freight Ltd has a £50 excess in place for goods in transit or goods in storage insurance claim.

1.4    Anglia Freight, at its own discretion, can offer enhanced G.I.T. insurance cover with increased liability of £10.00 per kilo for an annual premium of £200. Please ask our sales team for more details. We offer bespoke quotations for high value consignments.

1.5    We are unable to provide cover for certain product shipments such as certain types of glass, personal effects, bullion, cash, living creatures, securities, precious stones etc.

1.6    In line with RHA terms and conditions, we do not insure customers for consequential loss. We will not accept liability under any circumstances for consequential loss, special damages or other indirect loss, however they may arise.  Please refer to RHA Conditions of Carriage for details.

1.7    Subcontracted loads are based on RHA terms only.

1.8    Failure to present freight correctly in accordance with our Terms and Conditions, may result in an insurance claim being rejected.

1.9    For more details of Anglia Freight’s GIT processes please refer to our information guide.

1.10    Our liability in all European movements is subject to CMR which limits the liability to 8.33 SDRs per kilo plus pro-rata freight costs. Please be advised that CMR convention does not apply to certain items including furniture removals and movements. A full list can be found on the BIFA website.

1.11    BIFA liability applies to all freight movements, imports and exports by air and sea outside of the EU.  The rate for this is 2SDRs per kilo plus pro-rata freight costs. The rate of exchange for the SDR (also known as XDR) fluctuates daily.  Please check to obtain the current rate.

2. Hazardous Freight

2.1    The United Nations identifies the following goods as dangerous:

  • Explosives
  • Gases
  • Flammable liquids
  • Flammable solids
  • Oxidisers
  • Organic peroxides
  • Toxic substances
  • Infectious substances
  • Radioactive material
  • Corrosive substances

There is also a classification for miscellaneous dangerous substances that do not fit into any of the above categories.

2.2    For ADR classified consignments, we require the product name, UN number, Class, Packing Group, Tunnel Code, the type and number of receptacles (inners and outers) and the mass/volume of each entered onto our portal at the time of booking.

2.3    Packaging of goods is the responsibility of the consignor.  This includes all inner and outer containers, cartons and the labels identifying the goods as hazardous. Anglia Freight accepts no responsibility for any goods that are packaged or labelled incorrectly. Delays due to incorrect packaging and/or labelling will incur additional costs. These costs will be the responsibility of the consignor. Any costs incurred dealing with damage or spillage due to poorly presented or unsecured freight will be charged to the consignor.

2.4    Every individual canister of compressed gas shipped must be fitted with its own valve cover prior to collection.

2.5    A Dangerous Goods Note (DGN) must be provided for all shipments leaving the UK mainland.  This DGN is the responsibility of the consignor.  All shipments via boat are subject to the International Maritime Dangerous Goods Code (IMDG) and, as such, require a DGN.  Areas and countries Anglia Freight regularly ships to via boat include, but are not restricted to:

  • Northern Ireland
  • Republic of Ireland
  • Isle of Wight
  • Isle of Man
  • Scottish Isles e.g. Orkneys and Hebrides
  • EU Countries

2.6    All shipments leaving the UK mainland are permitted only a single hazardous substance per pallet, i.e. only one single UN number is allowed on one pallet. Costs incurred by failure to comply with this regulation will be the responsibility of the consignor.

2.7    All hazardous shipments moved by air are subject to the regulations of the International Air Transport Association (IATA).

2.8    Hazardous goods must be packed and labelled appropriately and travel with the appropriate documentation.  This is the responsibility of the consignor. Failure to comply may result in delays and may incur extra costs.

3. Customer Accounts

3.1    Tariffs are issued on the condition that consignors use our web-based online booking portal – Qargo. Bookings will not be accepted in any other format. Tariffs are based on collections ex IP postcode unless otherwise specified.

3.2    Customer credit ratings are monitored. We reserve the right to remove a credit facility.

3.3    In the event of an account becoming inactive, we will contact you prior to closing the account.

3.4    Credit facilities are dependent on accurate customer information.  Once the account is set up, it is the customer’s responsibility to notify us in writing of any account changes, e.g. trading name, banking details etc. We will confirm that such changes have been logged.  Contact details must also be kept up to date, please email

4. Payment Terms

4.1    Credit will be confirmed following a satisfactory credit check.  Standard terms are 30 days from invoice date, unless otherwise agreed. If credit is not granted, cleared funds will be required prior to the uplift of freight.

4.2    Failure to keep to the agreed terms may result in account suspension, i.e. “on stop”. Once funds are received to bring the account up to date, it will take a minimum of one full working day for the “stop” to be lifted before collection of freight and normal service resumed.

4.3    Any payments made to HMRC on a customer’s behalf will be invoiced on immediate payment terms.

5. Fuel Surcharge

5.1.    We reserve the right to apply a variable fuel surcharge. This is activated in the event of our fuel costs rising above 100p per litre at the rate of 0.5% per pence. For example, a price to us of 102p attracts a surcharge of 1%.

5.2    Details of the current fuel surcharge rate are on our website.

6. Cancellation Charges

6.1    We reserve the right to apply reasonable cancellation charges in accordance with our Domestic Distribution Specific Trading Terms.

7. Quoted Rates and Validity

7.1    All quotes issued are valid for one calendar month unless otherwise stated.

7.2    Quotes are accompanied by a reference number.  Please make sure you enter it in the ‘Quote Ref’ box when booking online. Failure to include this number may result in your consignment being charged a tariff rate.

8. Invoice Queries

8.1    Please direct invoice queries to  within 10 days of invoice date. Receipt of queries will be acknowledged within 24 hours and normally resolved within 7 working days.

8.2    Payment of invoices must not be delayed by invoice queries.  All invoices must be paid within the agreed credit terms.

9. Container Port Collections

9.1    For all Port Collections of import containers, we assume 7 days free time from arrival to demurrage charging. Please inform us of any deviation from thisAny demurrage charges incurred due to different free time will be the customer’s responsibility.

10. Freight Presentation

Please note the following minimum requirements for freight presentation: Anglia Freight reserve the right to stop any shipment where the freight presentation is deemed unsuitable for road transport.

Unstable pallets may be decked and reworked at a cost to the customer.

It is the driver’s responsibility to check freight’s suitability and safety to travel.  Any freight deemed unsafe will be refused at the driver’s discretion. Should this occur, you will be contacted by our Operations Team. Should further discrepancies be noted during transit, you will be notified. If there are discrepancies between the booking declaration and the freight itself, you will be notified by email.  Any such discrepancy may affect tariff charging. The service level of freight held over due to such discrepancies may be affected.

10.1. Wrapping

Freight must be securely attached to the pallet.  Loose items under the wrap are required to be secured to avoid the goods shifting during tranist. Goods should be wrapped securely on all sides and across the top, thus completely sealed.  There must be sufficient layers of wrapping to prevent goods moving independently of the pallet.

pallet wrapping

All non-stackable freight must be identifiable by a pallet cone and a non-stackable label positioned on the front of the pallet. We can supply pallet cones which are available for fragile and non-stackable freight. Please contact for price and availability.

10.2. Labelling

All pallets must be labelled clearly with a label generated from the online booking platform.  This label must be placed in the centre of one short side of the pallet, 30 cms up from the base of the pallet.  This to ensure the label is clearly visible when the trailer curtains are opened. 

Example of Labelling Position on a Pallet

Care must be taken to ensure that labels are strongly attached to items such as cases and drums.

Freight without a correct label, and consequently unidentifiable, will inevitably be delayed due to insufficient information. Anglia Freight does not accept responsibility for incorrect or inadequately labelled pallets. Please note, incorrect labelling leads to delays and extra charges for which you, as consignor, will be responsible.

10.3 Customer Label Printers

Anglia Freight will install Zebra label printers into customers’ premises where appropriate.  The use of these printers will be agreed with you in writing by a separate policy document.  Customers supplied with printers are responsible for printing and labelling their pallets accurately.

It is also the customer’s responsibility to amend labels if necessary, prior to freight collection. Once collected, we may not be able to intercept freight to amend its labels.

Additional labels can be requested by emailing

10.4 Bagged Product

  • Product must not overhang the base dimensions of the pallet
  • Product must be guarded with cardboard shield 500mm up from the base of the pallet
  • Product must be protected with a cardboard layer card on the top of the pallet
  • Product must be securely wrapped to the wooden pallet

10.5 Bottled Product

Please ensure bottled product meets these conditions:

  • Each layer of bottles must sit in a tray strong enough to restrict lateral movement.
  • A layer of cardboard must be used to separate each layer of product.
  • Sufficient wrap must be applied to ensure that the bottles cannot move or ‘bulge’ during transport. Please note, this requires a minimum of 5 – 6 layers of wrap.
  • Unstable pallets deemed unsafe to travel will be decked and reworked at a cost to the customer.

10.6 Hazardous Drums

All drums must be secured to the pallet. Below is an image demonstrating the correct procedures for securing drums in place with banding. Alternatively shrink wrap can be used to secure the drums to the pallet.  If wrap is used it must go around the base of the pallet and the drums.

Hazardous drums graphic

Any freight deemed unsafe to travel will be decked and reworked at a cost to the customer.

10.7 Sharp Items/Wire Products

  • All sharp items or wire products (e.g. barbed wire) must be shipped with sufficient protective packaging to ensure that the goods cannot come loose or cause damage to the surrounding pallets or vehicles.
  • Additional banding, plastic, cardboard or any other suitable covers must be used to eliminate the risk of damage to other surrounding pallets or vehicles and keep the product secured to the pallet.
  • All freight must remain inside of the footprint of the pallet base.
  • The customer will be held responsible for any costs arising due to damage caused by inadequate packaging.

10.8 Beer Barrels & Kegs

  • Beer or cider barrels & kegs are prone to movement in transit; whilst adequate shrink wrap of a suitable quality can help reduce such movement, banding must be used in order to reduce the chance of a barrel falling from a trailer / vehicle.
  • Barrels / kegs should not be double stacked without the use of plastic / positioning trays or wooden stocks as these may help reduce sliding.

10.9 Glass

  • Items such as glass windscreens, large glass panels or associated items requiring extra care should have advisory labels such as ‘Handle with Care’ or ‘Fragile’ attached to the outer package.
  • Items such as vehicle windscreens and window panels are best suited for transhipment in wooded crates or hard surface boxes giving maximum protection.

10.10 Pallet Quality

All freight must be loaded onto good quality 4-way pallets. Please ensure that the quality of pallets used is commensurate with the weight of the goods. High weight loads, (i.e., more than 500 kg per pallet), require high quality 4-way wooden pallets.

10.11 Pallet Weights

All pallet weights declared by online booking must be accurate. This is non-negotiable.  The weight of the pallet affects not only planning, but even more importantly, the health & safety of handlers and road safety.

Accurate weights and dimension declarations are the responsibility of the consignor.  Anglia Freight does not accept responsibility to verify or to check weights and dimensions.

Pallets needing delivery by tail lift must not exceed 1000kg.

Pallets over 750kg but no more than 1000kg are subject to an additional charge for lift assist.

Maximum tail lift weight is restricted to 750kgs at delivery points where a small vehicle (SV – 7.5T) is required. Please contact for more information regarding pallets exceeding the above specifications.

10.12 Palletline Network Freight Specifications

Any pallet travelling through the Palletline network must conform to the parameters below to avoid additional charges:

The maximum pallet dimensions for a tail lift/lift assist delivery are 1.2m x 1.0m x 2.2m.

Please note that the maximum weight for Amazon is 1000kg per pallet.

Type Max Dimensions Max Weight Comment
Full 1.2m x 1.2m x (2.2m tall) 1200kg Standard
Oversized 2.4m x 1.2m x (2.2m tall) 2000kg 2 space
Half 1.2m x 1.0m x (1.0m tall) 500kg Stackable
Quarter 1.2m x 1.0m x (0.6m tall) 250kg Stackable
European Full 1.2m x 1.2m x (2.2m tall) 1000kgs Standard

 10.13 Hazchem Network Freight Specifications

All pallets travelling through the Hazchem network must conform to the parameters below to avoid additional charges:

Hazchem Freight Definitions

Type Max Dimensions >Max Weight Comment
Full 1.2m x 1.2m x (2.2m tall) 1250kg Standard
Oversized 2.4m x 1.2m x (2.2m tall) 2000kg 2 space
Half 1.2m x 1.0m x (1.0m tall) 500kg Stackable

Any parcels travelling through the Hazchem network must confirm to the parameters below or will be liable for additional charges.

Max Weight = 25kg per parcel
Footprint  = 0.4m x 0.4m x 0.4m*
*one dimension can exceed so long as total <120cms

11. Data Protection


Agreed Purposes: the performance of the contract by both parties.

Controller, data controller, processor, data processor, data subject, personal data, processing and appropriate technical and organisational measures: as set out in the Data Protection Legislation in force at the time.

Data Protection Legislation: all legislation and regulatory requirements in force from time to time relating to the use of personal data and the privacy of electronic communications, including, without limitation

  • any data protection legislation from time to time in force in the UK including the Data Protection Act 2018 or any successor legislation, as well as
  • the General Data Protection Regulation ((EU) 2016/679) and any other directly applicable European Union regulation relating to data protection and privacy (for so long as and to the extent that the law of the European Union has legal effect in the UK).

Permitted Recipients: The parties to this agreement, the employees of each party and any third parties engaged to perform obligations in connection with this agreement.

Services: the logistics and storage services provided by us to you.

Shared Personal Data: the personal data to be shared between the parties under clause 12.1 of this agreement. Shared Personal Data shall include, but shall not be limited to, the following categories of information relevant to the following categories of data subject:

  • Names;
  • Geographical and email addresses; and
  • Home and mobile telephone numbers.

11.1     Shared Personal Data.

This clause sets out the framework for the sharing of personal data between the parties as data controllers. Each party acknowledges that one party (the Data Discloser) will regularly disclose to the other party (the Data Recipient) Shared Personal Data collected by the Data Discloser for the Agreed Purposes.

11.2     Effect of non-compliance with Data Protection Legislation.

Each party shall comply with all the obligations imposed on a controller under the Data Protection Legislation, and any material breach of the Data Protection Legislation by one party shall, if not remedied within 30 days of written notice from the other party, give grounds to the other party to terminate this agreement with immediate effect.

11.3     Particular obligations relating to data sharing.

Each party shall:

  • ensure that it has all necessary notices and consents in place to enable lawful transfer of the Shared Personal Data to the Permitted Recipients for the Agreed Purposes;
  • give full information to any data subject whose personal data may be processed under this agreement of the nature such processing. This includes giving notice that, on the termination of this agreement, personal data relating to them may be retained by or, as the case may be, transferred to one or more of the Permitted Recipients, their successors and assignees;
  • process the Shared Personal Data only for the Agreed Purposes;
  • not disclose or allow access to the Shared Personal Data to anyone other than the Permitted Recipients;
  • ensure that all Permitted Recipients are subject to written contractual obligations concerning the Shared Personal Data (including obligations of confidentiality) which are no less onerous than those imposed by this agreement;
  • ensure that it has in place appropriate technical and organisational measures, reviewed and approved by the other party, to protect against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.
  • not transfer any personal data received from the Data Discloser outside the EEA unless the transfer or:
    • complies with the provisions of Articles 26 of the GDPR (in the event the third party is a joint controller); and
      ensures that
    • (i) the transfer is to a country approved by the European Commission as providing adequate protection pursuant to Article 45 GDPR;
    • (ii) there are appropriate safeguards in place pursuant to Article 46 GDPR; or
    • (iii) one of the derogations for specific situations in Article 49 GDPR applies to the transfer.

11.4     Mutual assistance

Each party shall assist the other in complying with all applicable requirements of the Data Protection Legislation. In particular, each party shall:

  • consult with the other party about any notices given to data subjects in relation to the Shared Personal Data;
  • promptly inform the other party about the receipt of any data subject access request;
  • provide the other party with reasonable assistance in complying with any data subject access request;
  • not disclose or release any Shared Personal Data in response to a data subject access request without first consulting the other party wherever possible;
  • assist the other party, at the cost of the other party, in responding to any request from a data subject and in ensuring compliance with its obligations under the Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;
  • notify the other party without undue delay on becoming aware of any breach of the Data Protection Legislation;
  • at the written direction of the Data Discloser, delete or return Shared Personal Data and copies thereof to the Data Discloser on termination of this agreement unless required by law to store the personal data;
  • use compatible technology for the processing of Shared Personal Data to ensure that there is no lack of accuracy resulting from personal data transfers;
  • maintain complete and accurate records and information to demonstrate its compliance with this clause 12 and allow for audits by the other party or the other party’s designated auditor; and
  • provide the other party with contact details of at least one employee as point of contact and responsible manager for all issues arising out of the Data Protection Legislation, including the joint training of relevant staff, the procedures to be followed in the event of a data security breach, and the regular review of the parties’ compliance with the Data Protection Legislation.

11.5     Indemnity

You shall indemnify us against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other professional costs and expenses) suffered or incurred by us arising out of or in connection with the breach of the Data Protection Legislation by you.

11.6     Sub-processing

In the event that we are deemed to be a data processor, and, for any reason whatsoever, we are required to sub-contract the Services to a sub-contractor, you consent to us forwarding the Shared Personal Data to a sub-contractor for sub-processing. For the avoidance of doubt, sub-contractors shall form a class of sub-processors.

Domestic Distribution Specific Trading Terms

12. Booking & Cut Off Times

12.1 Standard Cut Off Times for Freight Collections ex IP Postcode

  • 11.00hrs on the day of collection for non-hazardous consignments and customers on standard terms (excluding any special arrangements e.g. ETSF (External Temporary Storage Facility), Dedicated Loads).
  • 16.00hrs on the day prior to collection for hazardous consignments (excluding any special arrangements e.g. ETSF).

12.2    You must phone our traffic office if you upload a consignment after cut-off. It is possible we may be able to collect, but may not be able to guarantee next day delivery.

12.3    If a consignment is uploaded after cut-off and same day collection has not been confirmed, the collection date will be amended to the following day. If this means an adjustment to service level, it will be at customer cost. Please check your jobs list for confirmed collection dates and service levels.

12.4    Due to special requirements, for bookings to Boots SSC Nottingham and Tesco RDCs, please contact the Business Support Team for advice on how to book. Email:

12.6 ETSF Collections

All ETSF collections must be booked by 1200hrs the day prior to collection. Please note, this cut-off time is non-negotiable for us with the ETSF.  For ETSF facility customers, this does not apply to collections made from your own site. It does however apply to any freight you are requesting we collect from another ETSF.

All pallets must be clearly labelled with the correct UCN (marker pen on shrink wrap will not suffice). Without this, we cannot uplift freight and you will incur wasted collection charges. These are applied per consignment and not per vehicle.

All freight must be customs cleared, with all charges paid (including pallet charges and any applicable rent), and released to Anglia Freight’s badge code FET prior to booking. Please note that we do not offer a pallet exchange service.

Given the setting, you will appreciate that it is impossible to inform you of incorrectly processed consignments whilst the vehicle is still on site. Therefore, we will charge you for failed collections. Any freight that is not cleared and released to our badge code FET by 12 noon on the day prior to collection will incur a £5 per consignment charge.

All bookings will be processed at 12 noon on the day prior to collection.

When booking, the correct UCN must be entered into the relevant field on Qargo. Should the UCN apply to multiple delivery locations please pre-advise

13. Away Collections (3rd Party Collections)

Freight collections for 1-3 pallet spaces outside of the IP postcode will need to be booked online by 1100hrs for same day collections, Monday – Friday.

For shipments for 4+ pallet spaces and all ADR / Hazardous freight collections outside the IP postcode must be booked by 1200hrs (noon) the day prior to collection.

14. Freight Collection

Our standard collection window is within 0900 – 1700hrs unless otherwise specified. Goods need to be available for collection at the time of booking or from 0900hrs on the booked day of collection.

Collection Loading Time Allocation:

No. of Pallets 1-6 7-12 13-17 18-25 26+
(step frame)
Time Allowed 15 mins 30 mins 45 mins 60 mins TBA

Following the above waiting times, we reserve the right to withdraw our vehicle with wasted charges applied or agree a length of time to wait including confirmation of any additional charges. If wasted charges are applied, the consignment would be closed off for invoice, and a new consignment would require adding online.

We do not offer a timed collection service. A wasted charge will be applied if the freight is not ready when our vehicle arrives to collect the booked freight. Wasted charges are applied per consignment and not per vehicle.

Collection Manifests are signed for the number of pallets and not specific pallets.

Please note that we do not offer a pallet exchange service.

Unless told otherwise, we will assume that 7 days free time applies to all import containers from time of arrival to demurrage charging.

15. Freight Delivery Window

Our standard delivery window is within 0900 – 1700hrs unless otherwise specified or booked.  Customers should ensure that there is someone on site to receive the goods.  If no-one is available to sign for the goods, we reserve the right to return them to our depot.  Any ensuing redelivery is chargeable to the customer.

If Anglia Freight is not at fault for a failed delivery, the re-delivery will be charged to the customer.

If delivery is impossible due to road closure or similar, we reserve the right to return the goods to our depot and redeliver on another occasion.

16. Nature of Delivery

16.1 Kerb Side

All deliveries are to kerb side only unless prearranged before collection.  Any additional requirements may incur additional charges and must be confirmed in writing by Anglia Freight.  When a handball service has been booked, this is also to kerb side unless otherwise agreed in writing prior to collection.

It is always the driver’s decision as to whether the delivery is both safe and possible in the location.

16.2 Tail Lift Deliveries

Please note 16.1 above: It is always the driver’s decision as to whether the delivery is both safe and possible in the location.

Drivers will complete a dynamic risk assessment for tail lift deliveries.

16.2.1    All network deliveries have the option to be booked with a tail lift.  There will be a delivery surcharge for this service.

16.2.2    The driver will use the tail lift to unload the goods and make a kerb side delivery.

16.2.3    Tail lift deliveries must be on flat, solid, ground so a pump truck can move over it easily. 

16.2.4    Tail lift deliveries can be made on all pallets not exceeding 1.2 x 1.0 x 2.2m and 1000kg in weight. 17.2.5 For tail lift deliveries requiring a small vehicle, pallets must not exceed 1.2 x 1.0 x 2.2 and 750kg in weight. Please note small vehicle (7.5T) capacity is 2500kgs maximum weight and/or 4 pallet spaces.

16.3 Network Handball Deliveries

16.3.1    “Handball” deliveries may be booked in locations without a forklift and where a tail lift vehicle cannot be used.  Handball must be requested at the time of booking and cannot be requested once the shipment has reached the delivery point.

16.3.2    For handball deliveries, cartons must not exceed 25kg in weight.  The total pallet weight must not exceed 1000kg.  If the goods are not cartons, it is the driver’s decision as to whether unloading is safe.

16.3.3    The goods will only be handballed off to the side of the vehicle and no further.  The pallet and all packaging will be unloaded and left with the goods.  Pallet and packaging will not be removed by the driver.

16.3.4    Where handball is required for consignments of multiple pallets, written confirmation of handball must be obtained prior to booking.  Without this the goods will be returned to the delivery depot and the customer charged for redelivery.

Current H & S legislation prevents handball on consignments exceeding 1000kg.
Any consignments larger than 1 pallet that require handball must be agreed prior to transit in writing to

16.4 Advanced Notice of Delivery

Should you require a call to the delivery point prior to delivery please ensure that all contact details have been included at the time of booking (in the delivery instruction box). Please note that, given the nature of our delivery process, advance notice is on a “best endeavours” basis and we cannot guarantee that the driver will be in a position to call ahead of delivery. Where a mobile number is entered in the correct booking field, a text will be sent to confirm that the freight has been loaded on the delivery vehicle.

16.5 Specific Rates

If the specific surcharge box is not ticked and goods are shipped by an alternative method to the one discussed and / or quoted any quoted rate will be invalidated.

16.6 Service Levels

Each shipment method has its own unique service levels and it is the customer’s responsibility to select the appropriate level when booking.  Below are examples of the different levels available, but if in doubt, please contact us at to check. 

All delivery service levels exclude Saturdays, Sundays and Bank Holidays unless otherwise agreed and confirmed in writing by Anglia Freight.

In the event of the freight being delayed, the delivery date will be moved to the next working day and the service level amended.

If freight needs to be couriered, we will do our very best to arrange appropriate transportation. However, we cannot guarantee this.  It will depend on considerations such as the nature of the freight and current courier demand.   

Anglia Freight will not accept responsibility for charges incurred by a customer organising their own courier unless this is agreed in advance and confirmed in writing. In these circumstances, Anglia Freight will investigate what led to the requirement and will rule on liability once the facts are established. This decision will be final.

For deliveries made via the Palletline network

Service Level Collection Day Delivery Day
A – Next Day 1 2
B – Economy 48 Hour 1 2 or 3
C – Economy 72 Hour 1 2, 3 or 4
B Specific Day – 48 Hour (book via the delivery extras) 1 3
C Specific Day – 72 Hour (book via the delivery extras) 1 4
D – Saturday AM 1 2

Please note that economy deliveries are eligible for delivery on any day (2, 3 or 4) the choice of which is at the discretion of the delivery depot.  If delivery dates are fixed, we reserve the right to charge next day rates as the flexibility of an economy shipment has been removed. In order to book a specific day, please select the appropriate delivery extra when booking online.

For deliveries made via the Hazchem network

Service Level Collection Day Delivery Day
A – Next Day 1 2
B – 48 Hour Economy 1 2 or 3

Please note that economy deliveries through the Hazchem network are eligible for delivery on any day (2 or 3) the choice of which is at the discretion of the delivery depot. If delivery dates are fixed, we reserve the right to charge next day rates as the flexibility of an economy shipment has been removed.

The Hazchem network can carry up to 5 pallets through the standard booking process.  For 6 or more pallets the delivery depot must consent to completing the final leg of the shipment.  For this reason, Anglia Freight reserves the right to alter the delivery date on large consignments.  Should this occur, the customer will be promptly informed.

The following points apply to all shipments made through the Hazchem network:

  • The following classes can be carried:
    • Class 2 Compressed Gases (Cylinders)
    • Class 3 Flammable Liquids
    • Class 4 Flammable Solids [Excl. 4.1 with class explosive secondary hazard]
    • Class 5.1 & 5.2 Oxidizing Agents [Excl. 5.2 temp controlled / with class 1 secondary hazard]
    • Class 6.1 Toxic Products
    • Class 8 Corrosive Products
    • Class 9 Miscellaneous (Inc. Environmental Hazardous Material)
    • Class X Industrial Goods / Non Hazardous
    • Class Z Aerosols / ADR Parcels / Mixed ADR on a pallet
  • The following classes CANNOT be carried:
    • Food Products [unless under ‘ADR’ scope e.g. Ethanol Spirit]
    • Waste Products
    • Class 1 Explosive Materials
    • Class 6.2 Biologically Infectious Products
    • Class 7 Radioactive Products [‘EX’ excepted quantities allowed]
    • Non-networkable products (i.e. Cyanides, HF, et el.) – freight that can only be transported direct.

The Dangerous Goods Note (DGN) is a transport document with details of the contents of a shipment for carriers, receiving authorities and forwarders.  It is used to accompany dangerous goods in transit. You can use a DGN to transport goods using all forms of transport except air freight, when the IATA Dangerous Goods Declaration (DGD) is used.

Please ensure that the freight is appropriately packed, labelled and the relevant DGN is handed to the driver on collection

  • Customers must provide their own paperwork for all shipments and this must conform to DG standards, clearly showing the UN number, Name of Goods, Class, Packing Group, Description of Packaging and Tunnel Code.
  • Saturday deliveries are by arrangement only and will require the agreement of the delivery depot concerned.
  • Hazardous Parcels will only be delivered during the window of 0900hrs and 1700hrs. Timed surcharges are not applicable to these items.
  • Where a parcel is booked for a postcode that only has a pallet delivery service goods will be sent as a pallet and charged as such. Please refer to our website for our service level restrictions.
  • All consignments booked for a residential service will require a customer telephone number or the freight will be held up until one is provided.
  • A customer telephone number must be provided on booking for all deliveries that require a residential service (RS). Failure to do so, will delay the freight being delivered.

For hazardous deliveries made by our Groupage or Full Load service

These will be agreed in writing prior to the collection of the goods.

17. Amendments to Bookings & Cancellations

17.1    Customers on standard terms have until 1600hrs on the day of a local collection to amend/cancel 1-7 non-hazardous pallet consignments and until 1200hrs on the day of collection for 8+ non-hazardous pallet consignments (excluding any special arrangements e.g. ETSF). 

For away collections, customers on standard terms have until 1600hrs on the day of collection to amend/cancel 1-3 pallets and until 1400hrs on the day of collection to amend 4+ consignments. If hazardous, the amendment/cancellation must be received by 1400hrs on the day prior to collection.

If you need to amend any details of booked freight or you require a cancellation, please email  Amendments and Cancellations will not be accepted in any other format. Where cancellations are made at short notice Anglia Freight reserves the right to apply a cancellation fee.

It is the customer’s responsibility to amend labels if necessary, prior to freight collection. Once collected, we may not be able to intercept freight to amend its labels.

17.2    Any amendments/cancellations made after the cut off specified above on the day of collection or where notification has not been received, the full consignment charge will be applied and the freight declared as ‘not seen’.

17.3    Dedicated, Full load and ETSF cancellations/amendments must be made by 12 noon on the day prior to collection. Anglia Freight reserves the right to apply a full charge if notification is received after this cut-off time.

17.4    Anglia Freight will not accept liability for customer inputting errors. If you require an amendment after booking online, please email Once the amendment has been actioned you will receive a confirmation email.

17.5    The full consignment charge will be applied for any consignment that has not been cancelled or amended by 16.00 hrs.

17.6    If the collection vehicle arrives on site and the freight is not ready due to the customer’s failure to cancel or amend, an additional charge for a wasted trip will be incurred.  The rate for this is £25 per single or first pallet and £15 per pallet space thereafter.

18. ETA Provision

18.1    Estimated time of arrivals (ETA) for Network deliveries are available on the online booking platform ‘Qargo’.

18.2    We can only provide ETAs for goods booked with a specific delivery time.

18.3     We will not provide ETAs for goods booked on an open 0900 – 1700hrs delivery window.

18.4    Please note, ETA does mean ‘estimated’ and there may be unforeseen circumstances such as congestion or road works.

18.5    ETA requests should be sent to

19. POD Provision

We aim to upload PODs for viewing online within 24hrs of delivery.  These will be available to download via our online booking portal. For all PODs not available on Qargo, a request can be sent to

Please note the Amazon PODs process can be found within the Amazon Best Practice Guide. A PDF copy can be requested by emailing

We do not provide electronic or hard copies of PODs as these are all available to download from Qargo. If you require a reminder of your login details, please email

Non-provision of a POD cannot defer payment of an invoice. All invoices are due for payment within the agreed terms. Should a POD be unavailable on our online portal, please email a request to:

20. Booking In

Please note that only Economy deliveries can be booked in by Anglia Freight staff. This is a chargeable service as per customer tariffs. Customers must book in Next Day deliveries and advise all details when booking.

21. Customer Paperwork Usage

If you wish to use your own paperwork as a POD, a copy must be fixed to one of the consignment pallets.  In addition, a complete PDF copy which includes a box for the name, date and time to be entered must be uploaded onto Qargo at the time of booking. The cut off for customer paperwork to be uploaded is 1200hrs on the day of collection. No hard copies will be accepted.  If customer paperwork is not received, our standard paperwork will be used. The provision of customer own paperwork is a chargeable service. This includes if it has been uploaded or emailed in at a later time to achieve delivery.

22. Customer Contact

We may need to contact customers during the day to discuss deliveries and collections. Customers should be available between the hours of 09:00hrs – 17:00hrs for phone and email contact.

It is the responsibility of the customer to keep all contact details up to date. All changes should be emailed to immediately.

23. Demurrage

Delivery Waiting Time Allocation:

No. of Pallets 1-6 7-12 13-17 18-25 26+
(step frame)
Time Allowed 15 mins 30 mins 45 mins 60 mins TBA

Following the above waiting times, we reserve the right to withdraw our vehicle and apply wasted time charges.  We may be able to agree a length of time to wait and will confirm any additional charges for waiting. The demurrage time will commence from the first call notification of free time being exceeded.

After these free periods a charge of £45 per hour or pro rata will be applied. We reserve the right to move the vehicle on after the free period has ended.

24. Health & Safety of Customers and their Clients during Deliveries

Anglia Freight will not accept any responsibility for injury to any person during the collection or delivery of goods.  No one other than Anglia Freight staff are permitted to be on the delivery vehicle or any associated part e.g. a tail lift.  All non-Anglia Freight personnel must stand well clear of the vehicle, a minimum distance of four metres is required.

25. AMAZON Deliveries

Please refer to our Best Practice Guide for Deliveries into Amazon. A copy can be requested by emailing

List of Amazon Fulfilment Centres & Unique Codes

Fulfilment Centre Code to be entered in the Postcode Field of each booking
AMAZON Bedford (MK43 9ST) LTN7
AMAZON Birmingham (B24 9QJ) HUK5
AMAZON Bolton (BL5 1BT) MAN3
AMAZON Bowburn (DH6 5NP) MME2
AMAZON Bristol (BS35 4GG) BRS1
AMAZON Bury St Edmunds (IP32 7QF) XBH7
AMAZON Chesterfield (S43 4PZ) MAN4
AMAZON Coalville (LE67 1GQ) BHX2
AMAZON Coventry (CV5 9DQ) BHX4
AMAZON Darlington (DL1 4BF) MME1
AMAZON Dartford (DA1 5XU) LCY3
AMAZON Daventry (NN11 8QL) BHX3
AMAZON Derby (DE74 2BB) EMA1
AMAZON Doncaster (DN11 0BF) LBA4
AMAZON Doncaster (DN11 0BG) LBA2
AMAZON Doncaster (WF11 0AE) IBA9
AMAZON Dunstable (LU5 4FE) ITN5
AMAZON Dunstable (LU5 4TT ) LTN4
AMAZON Gateshead (NE10 8YA) NCL1
AMAZON Hinckley (LE10 3FF) BHX7
AMAZON Liverpool (L33 7AP) LPL2
AMAZON London (E3 3JG) LCY1
AMAZON Lutterworth (LE17 4XW) XBH5
AMAZON Manchester (M90 5AA) MAN1
AMAZON Milton Keynes (MK43 0ZA) LTN1
AMAZON Milton Keynes 2 (MK15 0DQ) ALT1
AMAZON Minworth (B76 9AH) EMA4
AMAZON Nottingham (NG16 3UA) EMA3
AMAZON Peterborough (PE2 9EN) EUK5
AMAZON Rugby (CV23 0XF) BHX5
AMAZON Stockton-on-Tees (TS22 5TH) NCL2
AMAZON Sutton-in-Ashfield (NG17 4PA/5LD ) EMA2
AMAZON Swansea (SA1 8QX) CWL1
AMAZON Swindon (SN3 4DB) BRS2
AMAZON Tilbury (RM18 7AN) LCY2
AMAZON Wakefield (LS26 9FT) DSA6
AMAZON Wakefield (WF11 0AB) DSA7
AMAZON Warrington (WA5 3XA) MAN2

All fulfilment centre bookings must have their own specific code included in the postcode field when booking.  The actual postcode must be entered within the main address fields.


26. Sainsbury’s Deliveries

Please refer to our Best Practice Guide for Consolidated Deliveries into Sainsbury’s. A copy can be requested by emailing

Sainsbury’s Hoddesdon, Stoke and Tamworth RDCs must have their own specific code entered in the postcode field when booking.  The actual postcode must be entered within the main address fields.

RDC Code to be entered in the Postcode Field of each booking
Sainsbury’s STOKE STOK

27. Deliveries to the Republic of Ireland

For delivery locations within the Republic of Ireland, the following codes must be entered into the postcode field for all shipments:

Eire County Code to be entered in the Postcode Field of each booking

28. Palletline European Deliveries

European Palletline network deliveries, the specific country code, as shown below, must be entered in the postcode field.  The actual postcode must be entered within the main address fields. Please ensure that the appropriate Import or Export service level is selected when booking online.

European Country Code to be entered in the Postcode Field of each booking
Austria ATEU
Belgium BEEU
Bosnia-Herzegovina BAEU
Bulgaria BGEU
Croatia HREU
Czech Republic CZEU
Denmark DKEU
Estonia EEEU
Finland FIEU
France FREU
Germany DEEU
Greece GREU
Hungary HUEU
Italy ITEU
Latvia LVEU
Lithuania LTEU
Luxembourg LUEU
Macedonia MKEU
Netherlands NLEU
Norway NOEU
Poland PLEU
Portugal PTEU
Romania ROEU
Serbia RSEU
Slovakia SKEU
Slovenia SIEU
Spain ESEU
Sweden SEEU
Switzerland CHEU

29. Stand Trailers

Loading stand trailers is the responsibility of the customer.  The driver will  check all freight is safely and securely loaded before moving the trailer.

If the driver deems any freight unsuitably loaded for transit, the customer will be requested to remove, repackage and reload the freight as necessary.

We reserve the right to hold such trailers on site. Any delays or additional charges incurred as a result, will be chargeable to the customer.

Warehouse Specific Trading Terms

30. Conditions of Storage

Anglia Freight operates and stores goods under and in accordance with the Road Haulage Association Terms of Storage 2009.

31. Storage Account

31.1     Existing Anglia Freight customers are eligible to store with Anglia Freight as long as they remain within their pre-existing credit terms.

31.2     All new accounts will be subject to a full credit check process prior to an account being opened.

31.3     All account holders must operate within the RHA’s 2009 Conditions of Storage and Anglia Freight’s specific terms and conditions.

31.4     Anglia Freight reserves the right to put an account on ‘stop’ at any time if any activity occurs outside the agreed terms and conditions.

32. Warehouse Opening Hours

32.1    Anglia Freight’s warehouse is open Monday to Friday between 0900 and 1500hrs for collections and deliveries.

32.2    All deliveries and collections must be booked in writing at least 24hrs prior to any vehicle arriving on site.

32.3    Requests for container deliveries must be made in writing at least 48hrs prior to the required date.

32.4    Where Anglia Freight is unable to accommodate a request for collection or delivery, we will advise you of the next available slot and hold it for a maximum of 24hrs.

32.5    We will consider requests for activity outside of these timings and help if at all possible.  Please send details to:

33. Warehouse Management System

34.1    All storage customers will be given access to Anglia Freight’s Warehouse Management System (WMS)

33.2    All consignments (goods in and out) must be booked via the WMS.

33.3    All stock reports can be found on the WMS.

34. Storage Information

34.1    The standard pallet dimensions for freight stored in our warehouse is 1.2 x 1.0 x 1.4m and 1000kg inclusive of the pallet.

34.2    Any pallet configurations that differ from this standard must be agreed in writing prior to goods arriving on site.

34.3    All goods stored in our warehouses must have the following form set information provided at least the day prior to their arrival on site:

  1. Stock code.
  2. Description of goods.
  3. Configuration of goods:
    1. No. of pallets.
    2. No. of cartons / units on each pallet.
    3. No. of units held in each carton.
  4. Confirmation of any batching.  If goods are batched details of how e.g. by date.

34.4  Once goods have been booked in for the first time, it will be assumed that they will always arrive in the same form set unless we are informed otherwise.

34.5    If goods already held are to enter in a new form set this information must be emailed at least 48hrs prior to the goods’ arrival.

34.6    Requests for the storage of any hazardous (ADR) goods must include the following information:
      1. UN Number.
      2. Class.
      3. Packing Groups.
      4. Tunnel Code.

35. Goods In

35.1    All bookings for deliveries must be agreed and confirmed in writing 24hrs before arrival.  Failure to do so may result in vehicles being refused access to the site.

35.2    Vehicles may arrive 30 minutes before their booking slot and wait on site.

35.3    Late arrivals will be given 30 minutes grace (up to 1400hrs).  Once this time has expired, unloading will be at the discretion of Anglia Freight.

35.4    Container slots are limited per day.  Please request bookings as early as possible to avoid delays.

35.5    All container deliveries must have the container number and seal reference entered on the WMS.

35.6    Once booking in has been completed, customers will be emailed a Goods Received Note (GRN).  We endeavour to do this within 24hrs.

36. Goods Out

36.1    Picking orders must be entered on the WMS by 1700hrs the day before collection. 

36.2    Same-day picking and despatch is possible only where Anglia Freight is undertaking the delivery of these goods.  Arrangements for this will be agreed separately with customers.

36.3    All orders must be booked on Anglia Freight’s WMS.

36.4    Anglia Freight will not be held responsible for delays or errors resulting from customers failing to book accurately.

36.5    Goods will be despatched in line with the service level document agreed by Anglia Freight and the customer.

37. Anglia Freight Transport

37.1    Anglia Freight can provide transport in line with the RHA’s 2020 Conditions of Carriage and its own specific terms and conditions for all goods out movements.

37.2    Transport should be requested on the WMS at the time of booking.

38. Invoicing & Charges

38.1    Anglia Freight’s storage week starts on a Friday and ends on a Thursday.

38.2    Invoices will be raised as soon as possible after the final Thursday in a month.

38.3    Charging is made against the number of items per SKU on each pallet rather than the number of pallet spaces.  Mixed SKU pallets can be accommodated with each SKU logged to the pallet being charged separately.

RHA T&C (Carriage) [.pdf] RHA T&C (Storage) [.pdf] BIFA [.pdf]