Why insure?

  • We do our very best to ensure that your freight reaches its destination in perfect condition. Unfortunately, accidents can happen.
  • This document seeks to provide an outline of our goods in transit insurance conditions and processes.
  • If you have any questions please contact us at gitinsurance@angliafreight.co.uk

Conditions of Carriage

  • All freight carried within the UK by Anglia Freight Ltd is done so under the Road Haulage Association’s Conditions of Carriage 2009 (RHA 2009).
  • These are available on our website and hard copies are available on request.

What level of cover do I need?

  • RHA 2009 sets insurance cover as £1.30 per kilogram (i.e. £1300 per metric tonne) of freight that is either damaged or permanently lost.
  • All goods are automatically covered up to £1.30 per kilogram at no additional cost.
  • If you require additional levels of cover we can offer an enhanced cover of £10.00 per kilogram (i.e. £10,000 per metric tonne). This enhanced level of cover is available for an annual fee of £200.
  • If goods require an even higher level of cover please contact us at gitinsurance@angliafreight.co.uk for a bespoke shipment quote.

Points to consider

  • Your cover will be up to £1.30 per kilogram unless enhanced or bespoke cover is agreed with us prior to collection of the goods.
  • Claims are determined by the weight of the damaged or permanently lost goods.
  • The calculation of claims is based on the cost, not the retail price of the goods damaged or lost.
  • Evidence is required to show that the damage occurred whilst the goods were in transit.

What if the damage can be repaired?

  • RHA 2009 allow for the cover of repair costs where these are less than the cost of a total write-off.
  • Any repairs would have to be quoted in writing prior to authorisation.

Concealed Damage

  • All goods should be thoroughly checked before they are signed for, thus avoiding damage coming to light after the completion of the delivery.
  • However, on rare occasions, damage may be concealed and only discovered when the goods are unpacked.
  • With any claim of concealed damage clear evidence will be required showing that the damage happened in transit.
  • Once the damage is discovered stop and take photos with the pallet and packaging still in place.

I need to make a claim, what do I do?

  1. You learn that all or part of a shipment has been damaged or lost. You now have 5 working days to notify us in writing that there has been an issue and that you intend to make a claim.  This is done by emailing gitinsurance@angliafreight.co.uk
  2. You now have a further 5 working days to make a written claim with the appropriate supporting evidence using our online form at http://bit.ly/AFclaimform.
  3. Details of all required documentation and evidence are detailed on the form and can be attached prior to submission.
  4. A part of the transportation cost can be included in the claim, this is pro-rata to the amount of goods damaged or lost.
  5. The remains of any shipments must be retained for possible inspection by a loss adjustor until the outcome of the claim is confirmed.
  6. Once the claim is complete any salvaged goods become the property of the insurer who will advise what is to happen to them next.

Key Points

  • Assess the damage.
  • Check the Proof of Delivery, has your customer signed for the goods as damaged or short?
  • Calculate the weight of the damaged/lost freight.
  • Could the damage be repaired?
  • Calculate the cost price of the damaged or lost freight.
  • Is the cost of repair less than the total loss value?
  • Tell us that you intend to make a claim in writing within 5 days (gitinsurance@angliafreight.co.uk).
  • Complete the online claim form and send it to us with supporting documents and evidence within another 5 days.
  • Calculate the value of your claim by:
    Weight of Damage / Missing Goods x £1.30. The above is based on the cost price of the goods being £1.30 per kg. If it is less than £1.30 per kg then use that amount in your claim instead.
  • You can claim for the cost of transportation pro-rata.
  • Retain both damaged and undamaged goods in the consignment for inspection.
  • Remember the claim is only for the cost of the damaged/lost freight. No other incidental/consequential costs can be added.

We are here to help

  • We are here to help so please contact us with any questions or queries.
  • Remember basic cover is £1.30 per kilogram so consider the value of your goods prior to shipping.
  • If your freight is worth more than £1.30 a kilogram please talk to us about enhanced cover or a one-off bespoke quote.
  • For a bespoke quote please give us as much time as possible to make the necessary arrangements bearing in mind it must be in place prior to collection.
  • For more information please contact us.