- We do our very best to ensure that your freight reaches its destination in perfect condition. Unfortunately, accidents can happen.
- This document seeks to provide an outline of our goods in transit insurance conditions and processes.
- If you have any questions please contact us at firstname.lastname@example.org
Conditions of Carriage
- All freight carried within the UK by Anglia Freight Ltd is done so under the Road Haulage Association’s Conditions of Carriage 2009 (RHA 2009).
- These are available on our website and hard copies are available on request.
What level of cover do I need?
- RHA 2009 sets insurance cover as £1.30 per kilogram (i.e. £1300 per metric tonne) of freight that is either damaged or permanently lost.
- All goods are automatically covered up to £1.30 per kilogram at no additional cost.
- If you require additional levels of cover we can offer an enhanced cover of £10.00 per kilogram (i.e. £10,000 per metric tonne). This enhanced level of cover is available for an annual fee of £200.
- If goods require an even higher level of cover please contact us at email@example.com for a bespoke shipment quote.
Points to consider
- Your cover will be up to £1.30 per kilogram unless enhanced or bespoke cover is agreed with us prior to collection of the goods.
- Claims are determined by the weight of the damaged or permanently lost goods.
- The calculation of claims is based on the cost, not the retail price of the goods damaged or lost.
- Evidence is required to show that the damage occurred whilst the goods were in transit.
What if the damage can be repaired?
- RHA 2009 allow for the cover of repair costs where these are less than the cost of a total write-off.
- Any repairs would have to be quoted in writing prior to authorisation.
- All goods should be thoroughly checked before they are signed for, thus avoiding damage coming to light after the completion of the delivery.
- However, on rare occasions, damage may be concealed and only discovered when the goods are unpacked.
- With any claim of concealed damage clear evidence will be required showing that the damage happened in transit.
- Once the damage is discovered stop and take photos with the pallet and packaging still in place.
I need to make a claim, what do I do?
- You learn that all or part of a shipment has been damaged or lost. You now have 5 working days to notify us in writing that there has been an issue and that you intend to make a claim. This is done by emailing firstname.lastname@example.org
- You now have a further 5 working days to make a written claim with the appropriate supporting evidence using our online form at http://bit.ly/AFclaimform.
- Details of all required documentation and evidence are detailed on the form and can be attached prior to submission.
- A part of the transportation cost can be included in the claim, this is pro-rata to the amount of goods damaged or lost.
- The remains of any shipments must be retained for possible inspection by a loss adjustor until the outcome of the claim is confirmed.
- Once the claim is complete any salvaged goods become the property of the insurer who will advise what is to happen to them next.
- Assess the damage.
- Check the Proof of Delivery, has your customer signed for the goods as damaged or short?
- Calculate the weight of the damaged/lost freight.
- Could the damage be repaired?
- Calculate the cost price of the damaged or lost freight.
- Is the cost of repair less than the total loss value?
- Tell us that you intend to make a claim in writing within 5 days (email@example.com).
- Complete the online claim form and send it to us with supporting documents and evidence within another 5 days.
- Calculate the value of your claim by:
Weight of Damage / Missing Goods x £1.30. The above is based on the cost price of the goods being £1.30 per kg. If it is less than £1.30 per kg then use that amount in your claim instead.
- You can claim for the cost of transportation pro-rata.
- Retain both damaged and undamaged goods in the consignment for inspection.
- Remember the claim is only for the cost of the damaged/lost freight. No other incidental/consequential costs can be added.
We are here to help
- We are here to help so please contact us with any questions or queries.
- Remember basic cover is £1.30 per kilogram so consider the value of your goods prior to shipping.
- If your freight is worth more than £1.30 a kilogram please talk to us about enhanced cover or a one-off bespoke quote.
- For a bespoke quote please give us as much time as possible to make the necessary arrangements bearing in mind it must be in place prior to collection.
- For more information please contact us.