Update: Friday 27th March 2020

Please be aware that as of Monday 30th March, all consignments are required to be booked and ready for collection by 12 noon.

This decision has been made to ensure that our essential service can be maintained during staff shortages and isolations. This will be kept under review and we will update you accordingly.

If your company has any requirements that cannot be ready by the 12 noon deadline, please speak to our Collections Team who will do their best to assist you.

In the meantime if you have any further concerns or queries please don’t hesitate to contact us or keep updated via our website policy page.

Thank you for your patience and understanding during this unprecedented time

Update: Tuesday 24th March 2020

Please be aware that as of Wednesday 25th March, all timed deliveries for hazardous freight will be suspended until further notice.

This decision has been made to ensure that the essential service can be maintained during staff shortages and isolations. This will be kept under review and we will update you accordingly.

Update: Friday 20th March 2020

Further to our update yesterday and during this difficult situation, the welfare of our staff and those of our partners is our paramount concern.

To this end, please be aware that all customer own paperwork has been suspended with immediate effect.

If RDC’s or other delivery points require customer own paperwork, this can be put in an enclosed document wallet on the pallet. We will not be accepting paperwork back from any delivery point.

With regard to hazardous consignments, paperwork is still required to be with the driver and therefore we will be using our own hazardous paperwork during this period.

Please be reminded of the changes effective from yesterday, Thursday 19th March 2020 are:

1. Our digital signature units will no longer be passed to any third party to sign or enter details onto. Details confirming a delivery will be gathered verbally by our driver who will in turn enter them into the unit.

2. Collection paperwork is required to be put on the pallets as our drivers will not be able to accept it being handed to them.

 

Update: Thursday 19th March 2020

Last week we committed to communicating any changes to our service offering as quickly as possible to our customers. Today I have, what I hope, will be two minor changes relating to services offered at the point of delivery. The changes both surround steps we are taking to minimise the chances of infection to our staff.

These changes both effective from Thursday 19th March 2020 are:

  • Our digital signature units will no longer be passed to any third party to sign or enter details onto. Details confirming a delivery will be gathered verbally by our driver who will in turn enter them into the unit.
  • We will no longer be able to gain a signed copy of customer’s own paperwork at the point of delivery. If the delivery point will not accept goods without a copy of this paperwork one will be provided. However, we will not be accepting paperwork back from any delivery point.
  • Collection paperwork is required to be put on the pallets as our drivers will not be able to accept it being handed to them.

If you have any questions on these service changes please do not hesitate to contact us for further clarification.

Update: Friday 13th March 2020

Yesterday saw the UK Government upgrade their response to Corona virus to the ‘delay’ phase.  This stage brings with it new steps that seek to increase the time until the country reaches the viruses peak.  As a result we felt it important to communicate with our customers to explain the steps Anglia Freight is taking to maintain service.

Anglia Freight will be following the advice issued by the UK Government and its Health Advisors for all employees.  This currently states:

To combat the spread of the disease and need for self-isolation, Anglia Freight is working with all employees to ensure all sensible steps are taken to reduce the chances of infection.  These include:

  • Awareness of recent travel movements.
  • Regular and proper handwashing.
  • Limiting touches to the face.
  • An awareness of their proximity to others.
  • The disinfection of highly used surfaces.

In addition to these steps we continue to closely monitor all guidance issued and adapt these measures where necessary.

Although we currently do not have any employees self-isolating, there is the possibility of this in the coming weeks.  Anglia Freight will be doing everything within our power to maintain service and minimise disruption.  It is important, however, to realise that this pandemic is likely to affect all of us personally and professionally.  It would therefore be irresponsible to suggest that there will not be challenges ahead that will affect our ability to deliver freight in line with your wishes.  What I can assure you is that everyone at Anglia Freight will be doing everything in their power to reduce the impact of this illness.  To this end we will continue to contact you with updates and information as this unprecedented event moves forward.

In the meantime if you have any further concerns or queries please contact our team by telephone 01379-872872 option 6 or via email support@angliafreight.co.uk.