Frequently Asked Questions

1. Can I get my pallets back?
2. How many pallets can I put into the Palletline System each day?
3. Is there an extra charge for Tail Lift Delivery and Timed Delivery?
4. What is the latest collection time?
5. What are the earliest and latest delivery times?
6. How many Palletline Member Companies are there?
7. What is the weight limit for pallets?
8. What are the maximum dimensions of a pallet?
9. What labelling do I need to use?
10. What information will the Member Company need from me?
11. What about our paperwork requirements?
12. What is the course of action if delivery requirements are not adhered to?
13. Where are my pallets routed?
14. How should goods be presented for shipment?

 

1. Can I get my pallets back?
   Under the GKN/Chep Scheme, Palletline can arrange for the return of blue pallets in accordance with your requirements.
   
2. How many pallets can I put into the Palletline System each day?
   There is NO limit, as long as they are preadvised to Anglia Freight.
   
3. Is there an extra charge for Tail Lift Delivery and Timed Delivery?
   This should be agreed with Anglia Freight and could depend on the volume and profile of your freight.
   
4. What is the latest collection time?
   Contact Anglia Freight on 01508 532405 for more details. The time is dependent on your location and the distance that Anglia Freight needs to travel to reach the required Palletline Hub.
   
5. What are the earliest and latest delivery times?
   Palletline and its Member Companies can normally deliver between 0900 hours and 1700 hours. However this will depend on the distance the consignment has to travel. Check with Anglia Freight on 01508 532405 to ensure that times achievable meet with your requirements.
   
6. How many Palletline Member Companies are there?
   At present there are 43 Member Companies. Together they operate around 2500 vehicles and have in excess of 2 million square feet of warehousing.
   
7. What is the weight limit for pallets?
   Up to 1000kgs. However, the System is capable of handling pallets up to 2000kgs which may exceed the maximum dimensions. Such pallets may attract a surcharge.
   
8. What are the maximum dimensions of a pallet?
   1.2m x 1.2m x 2.0m in height.
   
9. What labelling do I need to use?
   All freight (each individual pallet) must be clearly marked (on two opposite sides of the pallet if possible) with the following information: Name of Customer and Destination Town
   
10. What information will the Member Company need from me?
    The Member Company will need to know:
    Number of consignments for collection
    Number of pallets per consignment
    Destination town(s)
    Service level(s) required (ie Next Day / Economy)
    Any special instructions (ie Tail Lift Delivery, Timed Delivery)
    
11. What about our paperwork requirements?
    It is important to establish your paperwork requirements with your local Palletline Member Company at the commencement of your relationship with the System.
    Areas for consideration that may vary from customer to customer include procedures such as individual invoices for individual consignments and production of proof of delivery with invoice.
    Please make your requirements clear to your local Palletline Member Company prior to the start of trading.
    
12. What is the course of action if delivery requirements are not adhered to?
    Palletline is a self-regulating system, with open discussion and evaluation of every service non-conformity. The reasons behind each and every service failure are researched and reported back accurately to our customers. However, as a guideline, a recent audit by one of our major customers indicated 99.7% compliance levels across the board and, in general, service failures are occasioned by events outside the control of the System.
    
13. Where are my pallets routed?
    From your local Palletline Member Company's depot, via Palletline's main Birmingham Hub. There are also Regional Hub's in Preston, Lancashire and Reading, Berkshire.
    
14. How should goods be presented for shipment?
    Your goods should be securely stacked and shrinkwrapped and must be accompanied by accurate documentation.

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Registered office and place of business:-
Anglia Freight Ltd.
Potash Lane
Mid Suffolk Business Park
EYE
Suffolk
IP23 7HE

T: 01379 872872
F: 01379 872873

© Anglia Freight Ltd. 2000 - 2007
Registered in UK, Company Registration no: 3640103.
VAT Registration no: 595-3900-10