General Trading Terms
1.1. All transactions are undertaken in accordance with the Road Haulage Association’s Terms and Conditions of Carriage and Storage, version: 2009 Edition. A full version of the RHA terms document is available on our website and hard copies are available on request. Our liability for all UK road movements is subject to RHA which limits the liability to 1.30GBP per kilo. Our liability for all UK warehousing claims is subject to RHA which limits the liability to £100.00 GBP per tonne.
1.2. Insurance claims must be formalised in writing, within 24 hours of delivery to firstname.lastname@example.org to be eligible for the claim to progress. Anglia Freight Ltd has a £50 excess in place for any goods in transit or goods in storage insurance claim. We do offer enhanced G.I.T. insurance cover which increases the liability to £10.00 GBP per kilo for an annual premium of £120. Please ask our sales team for more details. We also offer bespoke quotations for high value G.I.T. consignments.
1.3. We are unable to provide cover for certain product shipments such as certain types of glass, personal effects, bullion, cash etc., but we are more than happy to provide bespoke insurance quotes on request.
1.4. In line with RHA terms and conditions we do not insure customers for consequential loss.
1.5. Subcontracted loads are based on RHA terms only.
2. Hazardous Freight
2.1. For consignments that are classified under ADR regulations, we require the product, UN number, Class, Packing Group, Type and number of receptacles. Failure to provide this information for a given consignment will jeopardise our ability to move the freight.
3. Customer Accounts
3.1. Tariffs are issued on the basis of use of our web based online booking portal – E-Transport. Bookings will not be accepted in any other format.
3.2. Anglia Freight will not accept liability for any customer inputting errors. If you require an amendment to the shipment after booking online, please email email@example.com. Once the amendment has been actioned you will receive a confirmation email.
3.3. Amendments will not be accepted in any other format and must be sent by 1600hrs on the day of collection.
3.4. It is the responsibility of the customer to notify us in writing of any change to the agreed trading account following the completion of the initial account set up. This includes keeping all contact details up to date by emailing firstname.lastname@example.org.
4. Fuel Surcharge
4.1. We reserve the right to charge a variable fuel surcharge on the consignment price of the freight via distribution.
5. Payment Terms
5.1. Credit is granted on the strength of robust credit check procedures. If granted, standard terms are 30 days from invoice date, unless otherwise agreed. If no credit facility is granted, payment will be required prior to uplift of freight.
5.2. Cash up front consignments will require cleared funds in our account prior to collection.
6. Cancellation Charges
6.1. We reserve the right to apply reasonable cancellation charges at our discretion.
7. Proof of Delivery
7.1. PODs are viewable and printable from our online portal. We do not return hard copy PODs to customers.
7.2. We do not accept that non-provision of a proof of delivery provides a reason to withhold payment of our freight invoice and all our invoices are due for payment within the allotted terms. If any PODs are not available on our online portal, a request should be emailed to email@example.com.
8. Quoted Validity
8.1. Please note that all quotes issued are valid for 30 days unless otherwise stated.
8.2. All quoted rates should be entered in the ‘Est rate’ box when entering online.
9. Invoice Queries
9.1. All invoice queries must be directed to firstname.lastname@example.org and raised within 10 days of date of invoice. Queries will be acknowledged within 24 hours and we aim to resolve them within 7 working days. Payment of invoices cannot be delayed by queries lodged with Anglia Freight or otherwise. All invoices should be paid in line with agreed credit terms.
10. Container Port Collections
10.1. Unless told otherwise, we will assume that 7 days free time applies to all import containers from time of arrival to demurrage charging. We accept no responsibility for any such charges incurred as these are classed as consequential loss.
11. Freight Presentation
Please note the following minimum requirements for freight presentation, Anglia Freight reserve the right to stop any shipment where the freight presentation appears unsuitable for road transport. Pallets that appear unstable maybe decked and reworked at a cost to the customer. It will be the driver’s discretion to refuse any freight deemed unsafe to travel.
Freight needs to be securely attached to the pallet. Goods should be wrapped securely on all sides and across the top so the goods are completely sealed with sufficient layers to prevent goods moving independently of the pallet.
Pallet cones are available for purchase for fragile non-stack freight. Please contact email@example.com for price and availability.
All pallets must be labelled clearly on one short side using a label generated from the online booking platform. Freight that cannot be identified by a correct label will be held back due to insufficient information which will affect the service level. Anglia Freight will not accept responsibility for incorrect or inadequate labelling of pallets. Ensure all labels are firmly fixed to the pallets.
11.3 Customer Label Printers
Where appropriate Anglia Freight will install Zebra label printers into customers’ premises. The use of these printers will be agreed in writing through a separate policy document. Customers are responsible for labelling accurately.
Where a customer with an implant printer fails to inform Anglia Freight of any amendments or cancellations as set out within this document, we reserve the right to charge an administration fee with a minimum of £10 per pallet.
11.4 Bagged Product
- Product must not overhang the base dimensions of the pallet
- Must be guarded with cardboard shield 500mm up from the base of the pallet
- Must be protected with a cardboard layer card on the top of the pallet
- And be securely wrapped to the wooden pallet
11.5 Bottled Product
- Each layer of bottles must sit in a tray to restrict lateral movement.
- A layer of cardboard must be used to separate each layer of product.
- Sufficient wrap must be applied to ensure that the bottles cannot move or ‘bulge’ during transport. This is a minimum of 5 -6 layers.
- Pallets that appear unstable maybe decked and reworked at a cost to the customer.
11.6 Hazardous Drums
All drums must be secured to the pallet. Below is an image demonstrating the correct procedures for securing drums in place with banding. Alternatively shrink wrap can be used to secure the drums to the pallet but ensure the wrap goes around the base of the pallet and drums.
Any freight which is deemed unsafe, will be checked and a charge will be incurred for securing the freight correctly.
11.7 Pallet Quality
All freight must be loaded onto good quality 4-way pallets. Please ensure that the quality of the pallets used is adequate for the weight of the goods being loaded. High weight loads, greater than 500 kg per pallet, require high quality 4-way wooden pallets.
11.8 Pallet Weights
Any pallet to be delivered by tail lift must not exceed 750kg. For pallets over 750kg but no more than 1000kg there will be an additional charge for lift assist. The maximum pallet dimensions for a tail lift/lift assist delivery is 1.5m x 1.2m x 2.2m. Where a small vehicle (SV – 7.5T) is required, maximum tail lifted weight is restricted to 750kgs. Please contact firstname.lastname@example.org for more information for pallets exceeding the above.
11.9 Palletline Network Freight Specifications
Any pallet travelling through the Palletline network must confirm to the parameters below or will be liable for additional charges.
|Type||Max Dimensions||Max Weight||Comment|
|Full||1.2m x 1.2m x (2.2m tall)||1200kg||Standard|
|Oversized||2.4m x 1.2m x (2.2m tall)||2000kg||2 space|
|Half||1.2m x 1.0m x (1.0m tall)||500kg||Stackable|
|Quarter||1.2m x 1.0m x (0.6m tall)||250kg||Stackable|
11.10 Hazchem Network Freight Specifications
Any pallets travelling through the Hazchem network must confirm to the parameters below or will be liable for additional charges.
|Type||Max Dimensions||Max Weight||Comment|
|Full||1.2m x 1.2m x (2.2m tall)||1250kg||Standard|
|Oversized||2.4m x 1.2m x (2.2m tall)||2000kg||2 space|
|Half||1.2m x 1.0m x (1.0m tall)||500kg||Stackable|
Any parcels travelling through the Hazchem network must confirm to the parameters below or will be liable for additional charges.
Max Weight = 30kg per parcel
Footprint = 0.4m x 0.4m x 0.4m*
*one dimension can exceed so long as total <120cms
Domestic Distribution Specific Trading Terms
12. Booking Cut Off Times
For all consignments, freight must be booked online by 12:00hrs (noon) for same day collections, Monday – Friday.
Consignments uploaded after the 12:00hrs (noon) cut-off, will require a telephone call to our traffic office to confirm collection availability. We may be able to collect but we cannot guarantee next day delivery.
For all consignments uploaded after the 12:00hrs (noon) cut-off and same day collection has not been confirmed, the collection date will be amended to the following day. The service level will be adjusted to meet the delivery date at customer cost.
13. Away Collections (3rd Party Collections)
Freight collections for 1-3 pallets outside of the IP postcode and away from your site will need to be booked online by 11:30hrs for same day collections, Monday – Friday.
For shipments for 4+ pallets and all ADR / Hazardous freight collections outside the IP postcode must be booked by 12:00hrs (noon) the day prior to collection.
14. Freight Collection Window
Our standard collection window is within 09:00 – 17:00hrs unless otherwise specified. Goods need to be available for collection at any point during this window but no later than 12:00hrs (noon). Waiting time is limited to 15 minutes following which we reserve the right to withdraw our vehicle.
We do not offer a timed collection service. A wasted charge will be applied if the freight is not ready when our vehicle arrives to collect the booked freight.
Please note that we do not offer a pallet exchange service.
15. Freight Delivery Window
Our standard delivery window is within 09:00 – 17:00hrs unless otherwise specified or booked. Customers should ensure that there is someone on site to receive the goods. If no-one is available to sign for the goods we reserve the right to return them to our depot. Any redelivery following such action would be charged to the customer.
Where roads are closed or no access available we reserve the right to return the goods to our depot and redeliver on another occasion. Where Anglia Freight is not at fault for the delivery failing there will be a charge for the redelivery.
16. Nature of Delivery
16.1 Kerb Side
All deliveries are to kerb side only unless prearranged before collection. Any additional requirements may incur additional charges and must be confirmed in writing by Anglia Freight. When a handball service has been booked, this is also to kerb side unless otherwise agreed in writing prior to collection.
16.2 Network Handball Deliveries
16.2.1 Some delivery points do not have forklifts, unable to accept complete pallet loads or have access to a pump truck.
16.2.2 It is the duty of the driver to unload the pallet to ground level, adjacent to their vehicle in line with current H&S legislation.
16.2.3 If it is requested that the goods be taken into premises or through a doorway, the driver is not obliged to do this. The driver must not lose sight of their lorry whilst performing this task.
16.2.4 Should a consignment be advised as handball but can be effectively delivered to the kerbside with a tail-lift then that is considered
Handball or splitting of pallets prior to unloading from the vehicle is at the discretion of the driver.
Consignments over 1000kg are not suitable to be handballed due to current H&S legislation.
Any consignments larger than 1 plt that require handball must be agreed prior to transit in writing to email@example.com.
16.3 Advanced Notice of Delivery
Should you require a call to the delivery point prior to delivery please ensure that all contact details have been included at the time of booking (in the delivery instruction box).
Please note that, given the nature of our delivery process, this will be done on a best endeavours basis and we cannot guarantee that the driver will be in a position to call ahead of delivery. Where a mobile number is entered in the correct booking field, a text will be sent to confirm that the freight has been loaded on the delivery vehicle.
16.4 Not for Network
If the not for network surcharge box is not ticked and goods are shipped by an alternative method to the one discussed and / or quoted any quoted rate will be invalidated.
16.5 Service Levels
Each shipment method has its own unique service levels and it is the customer’s responsibility to select the appropriate level when booking. Below are examples of different levels available, but if in doubt please contact us at firstname.lastname@example.org to ascertain the correct service level. All delivery service levels exclude Saturday, Sunday and Bank Holidays unless agreed and confirmed in writing by Anglia Freight.
For deliveries made via the Palletline network
|Service Level||Collection Day||Delivery Day|
|A – Next Day||1||2|
|B – 48 Hour Economy||1||2 or 3|
|C – 72 Hour Economy||1||2, 3 or 4|
|D – Saturday AM||1||2|
Please note that economy deliveries through the Palletline network are eligible for delivery on any day (2, 3 or 4) the choice of which is at the discretion of the delivery depot. If delivery dates are fixed we reserve the right to charge next day rates as the flexibility of an economy shipment has been removed.
For deliveries made via the Hazchem network
|Service Level||Collection Day||Delivery Day|
|A – Next Day||1||2|
|B – 48 Hour Economy||1||2 or 3|
Please note that economy deliveries through the Hazchem network are eligible for delivery on any day (2 or 3) the choice of which is at the discretion of the delivery depot. If delivery dates are fixed we reserve the right to charge next day rates as the flexibility of an economy shipment has been removed.
The following points apply to all shipments made through the Hazchem network:
- The following classes can be carried:
- Class 2 Compressed Gases (Cylinders)
- Class 3 Flammable Liquids
- Class 4 Flammable Solids [Excl. 4.1 with class explosive secondary hazard]
- Class 5.1 & 5.2 Oxidizing Agents [Excl. 5.2 temp controlled / with class 1 secondary hazard]
- Class 6.1 Toxic Products
- Class 8 Corrosive Products
- Class 9 Miscellaneous (Inc. Environmental Hazardous Material)
- Class X Industrial Goods / Non Hazardous
- Class Z Aerosols / ADR Parcels / Mixed ADR on a pallet
- The following classes CANNOT be carried:
- Food Products [unless under ‘ADR’ scope e.g. Ethanol Spirit]
- Waste Products
- Class 1 Explosive Materials
- Class 6.2 Biologically Infectious Products
- Class 7 Radioactive Products [‘EX’ excepted quantities allowed]
- Non-networkable products (i.e. Cyanides, HF, et el.) – freight that can only be transported direct.
- Customers must provide their own paperwork for all shipments and this must conform to DG standards, clearly showing the UN number, Name of Goods, Class, Packing Group, Description of Packaging and Tunnel Code.
- Saturday deliveries are by arrangement only and will require the agreement of the delivery depot concerned.
- Hazardous Parcels will only be delivered during the window of 0900hrs and 1700hrs. Timed surcharges are not applicable to these items.
- Where a parcel is booked for a postcode that only has a pallet delivery service goods will be sent as a pallet and charged as such. Please refer to our website for our service level restrictions.
- All consignments booked for a residential service will require a customer telephone number or the freight will be held up until one is provided.
- A customer telephone number must be provided on booking for all deliveries that require a residential service (RS). Failure to do so, will delay the freight being delivered.
For deliveries made by our Groupage or Full Load service
These will be agreed in writing prior to the collection of the goods.
17. Amendments to Bookings & Cancellations
17.1 If you require any amendments to any details of booked freight, please email email@example.com by 16:00hrs on the day of collection.
17.2 All cancellations must be made by sending an email to firstname.lastname@example.org. Where cancellations are made at short notice Anglia Freight reserves the right to apply a cancellation fee. Full load cancellations are required by 12 noon on the day previous to collection.
17.3 Any amendments/cancellations made after 16:00hrs on the day of collection or where notification has not been received, the full consignment charge will be applied.
17. ETA Provision
Estimated freight arrival times are available on request. We will respond in a timely fashion giving the most accurate information possible. Please note that the information given will be “estimated” and cannot encompass unforeseen circumstances such as congestion or road works.
19. POD Provision
We aim to upload PODs against consignments for viewing online within 24hrs of delivery. These will be available download via our online booking portal.
20. Booking In
Please note that only Economy deliveries can be booked in by Anglia Freight staff. This is a chargeable service as per customer tariffs. If required, customers must book in Next day deliveries and advise all details when booking.
21. Customer Paperwork Usage
If you wish to use your own paperwork as a POD, a copy must be fixed to one of the pallets within the consignment. In addition a complete copy must be emailed to email@example.com by 5pm on the day of collection in PDF format. Please ensure the consignment reference is added to the email subject field. No hard copies will be accepted and if the customer paperwork has not been received at the above email address, then our standard paperwork will be used.
22. Customer Contact
We may need to contact customers during the day to discuss deliveries and collections. Customers should be available between the hours of 09:00hrs – 17:00hrs for phone and email contact.
We allow 2 hours for loading and unloading full loads and containers and 15 minutes for loading and unloading of single pallets and part loads. After these free periods and at our discretion we will charge waiting at £40 per hour. We reserve the right to move the vehicle on after the free period has ended.
24. Health & Safety of Customers and their Clients during Deliveries
Anglia Freight will accept no responsibility for injury to any person during the collection or delivery of goods. No one except Anglia Freight staff should be on the delivery vehicle or any associated part e.g. a tail lift, all other persons should stand well clear.
25. AMAZON Deliveries
25.1 Palletline is a preferred delivery service for Amazon and has a consolidation agreement to service all the major fulfilment centres in the UK. The following is intended as additional customer support. It does not replace information provided to customers through Amazon’s ‘Vendor Central’.
25.2 When Amazon provides the Vendor with a purchase order, a delivery window will be set within which the goods must arrive at the nominated fulfilment centre. Using this PO, the vendor is able to retrieve the ASN / FBA number for the consignment and set an estimated delivery date during the window. Using the service level information above Vendors should book jobs with Anglia Freight so that delivery can be made during the window specified. Please be aware that we will make delivery in line with the booking instructions received and it is the customer’s responsibility to book so that delivery to be made during the allocated window. Amazon may raise fines for early and late deliveries which would be deemed consequential loss and therefore not the liability of Anglia Freight.
During peak times Amazon may delay or stop deliveries at their discretion. Anglia Freight will not accept responsibility for any charges issued by Amazon as a result.
25.3 When booking jobs Amazon require a specific code for each of its fulfilment centres instead of the postcode thus allowing accurate routing through the Palletline network. These codes are shown below and should be used for all Amazon bookings. The postcode for the delivery point must be put in the main address field.
25.4 Due to a consolidated agreement between Amazon and Palletline, please do not book specific timed deliveries. Palletline will book the freight to be delivered. Anglia Freight will not accept any liability for failed timed bookings or any costs associated with the failure.
25.5 Amazon ASN / FBA and PO references are required to be entered in the ‘Amazon/Description Reference Box’.
26.6 In addition to making deliveries to Amazon via Palletline, we are also able to deliver part and full loads on our own vehicles. Typically these are for consignments that exceed 15 pallets and are delivered directly on our own vehicles. Again we are able to book shipments in and customers should not book delivery slots themselves unless agreed with Anglia Freight. When booking customers must provide the ASN / FBA reference and the total number of cartons and units being shipped. There is a £20 surcharge for all Amazon direct load bookings made by Anglia Freight. Direct booking slots can only be requested from Amazon and Anglia Freight cannot control the date or time given to them by Amazon and will communicate these to customers as soon as they are available. It is the responsibility of the customer to ensure that the given slot falls within the booking window provided by Amazon, Anglia Freight can accept no liability for fines arising from this not occurring.
|Fulfilment Centre||Code to be entered in the Postcode Field of each booking|
|AMAZON Birmingham (B24 9QJ)||XUKK|
|AMAZON Balby/Doncaster (DN4 5JP)||LBA3|
|AMAZON Coalville (LE67 1GQ)||BHX2|
|AMAZON Coventry (CV23 0XF)||PUKA|
|AMAZON Crymlyn /Swansea (SA1 8QX)||CWL1|
|AMAZON Daventry (NN11 8LR)||XUKD|
|AMAZON Doncaster (DN4 5JS)||LBA1|
|AMAZON Dunfermline (KY11 8EZ)||EDI4|
|AMAZON Gourock (PA19 1BQ)||GLA1|
|AMAZON Hemel Hempstead (HP2 7LF)||LTN2|
|AMAZON London (E3 3JG)||LCY1|
|AMAZON Manchester (M90 5AA)||MAN1|
|AMAZON Peterborough (PE2 9EN)||EUK5|
|AMAZON Radcliffe (M26 3XH)||PUKB|
|AMAZON Ridgemont/Milton Keynes(MK43 0ZA))||LTN1|
|AMAZON Rugeley (WS15 1NZ)||BHX1|
|AMAZON Runcorn (WA7 3BN)||XUKA|
If you have any questions on Amazon deliveries please contact us using firstname.lastname@example.org.
26. Sainsbury’s Deliveries
Hoddesdon and Stoke Sainsbury RDCs require their own specific code added into the postcode field when booking. Their actual postcode should be entered within the main address fields.
|RDC||Code to be entered in the Postcode Field of each booking|
27. Deliveries to the Republic of Ireland
Delivery locations within the Republic of Ireland do not have postcodes, when booking these jobs the following codes need to be entered into the postcode field for all shipments.
|Eire County||Code to be entered in the Postcode Field of each booking|
International Specific Trading Terms
In line with the above General and Domestic Distribution Specific Trading Terms the below applies.
All transactions are undertaken in accordance with BIFA’s standard trading conditions, version: 2005A Edition. A full version of the BIFA document is available on our website and hard copies are available on request. Further conditions apply which are detailed below and are in addition to section 1:
28. Shipping Instructions
All shipping instructions including terms of sale must be provided to Anglia Freight in a timely fashion. We cannot accept responsibility for delays arising from lack of documentation.
29.1. Anglia Freight Ltd undertakes logistics services under the following terms and conditions:
- RHA Terms and Conditions of Storage 2009
- RHA Terms and Conditions of Carriage 2009
- BIFA 2005A and CMR terms
29.2. Our liability in all European movements is subject to CMR which limits the liability to 8.33 SDRs per kilo plus pro-rata freight costs. Please be advised that CMR convention does not apply to, amongst other items, furniture removals. A full list can be found on the BIFA website.
29.3. In the case of air or sea freight movements importing/exporting outside of the EU, BIFA liability applies, which is 2SDRs per kilo plus pro-rata freight costs. The rate of exchange for the SDR (also known as XDR) fluctuates daily and we suggest www.xe.com to obtain current rates.
29.4. Please note that we are unable to provide cover for certain product shipments, such as personal effects, bullion, cash etc., but we are more than happy to provide bespoke insurance quotes on request.
29.5. We do not insure customers for consequential loss.
30. Hazardous Freight
For consignments that are classified as hazardous under ADR regulations, we require a DGN (dangerous goods note appropriate for the mode of travel) and MSDS (Material safety data sheet) prior to shipment. Failure to provide this may lead to short shipping or failure to ship. Our charge to compete a DGN is £25 if required.
We allow 2 hours for loading and unloading full loads and containers and 15 minutes for loading and unloading of single pallets. After these free periods, waiting time will be charged at £40 per hour. We reserve the right to pass container demurrage charges on to customers.
32. Payment Terms
Credit is granted on the strength of robust credit check procedures. If granted, standard terms are 30 days from invoice date, unless otherwise agreed. If no credit facility is granted, payment will be required prior to uplift of freight. In addition any payments made to HMRC on a customer’s behalf will be invoiced on immediate payment terms.
33. Cancellation Charges
All jobs must be cancelled in writing to email@example.com, with firstname.lastname@example.org cc’d. We reserve the right to apply reasonable cancellation charges, at our discretion.
34. Proof of Delivery
We do not, as standard, provide proofs of delivery. If proofs of delivery are required for specific consignments, we will provide these where available. However, we do not accept that non-provision of a proof of delivery provides reason to withhold payment of our freight invoice and all our invoices are due for payment within the allotted terms. Any POD requests should be emailed to email@example.com.
35. Container Port Collections
Unless told otherwise, we will assume that 7 days free time applies to all import containers from time of arrival to demurrage charging.
36. Palletline European Deliveries
When booking European Palletline network deliveries customers should enter the specific country code below into the postcode field. The actual postcode must still be entered in the field above.
|European Country||Code to be entered in the Postcode Field of each booking|
Warehouse Specific Trading Terms
37. Warehouse Pallet Configurations
The maximum pallet height of freight stored in our warehouses is 1.4 metres including the pallet itself. The maximum number of SKUs (Specific Known Units) per pallet is one per pallet. The type of pallets that can be stored in our warehouse are standard 4 way, UK pallets 1.2 x 1.0 base. We have limited provision to store some higher pallets but this needs to be agreed in advance.
38. Warehouse Opening Hours
Daily between 09:00 and 15:00hrs for Collections and Deliveries during the week. These have to be booked in via our Warehouse Department firstname.lastname@example.org. Any bookings for outside of these hours can be requested on an adhoc basis only.
39. Order Cut Off Times
Same day despatch orders need to be made before a 12:00hrs (noon) cut off.
40. Hazardous Freight
DGNs are to be provided at the time of booking. MSDS are required prior to storing.
41. Booking Orders
All orders are to be completed on the CSV file provided and sent to email@example.com. Anglia Freight does not accept any responsibility for errors resulting from incorrect information input on the csv file provided.